Your systems should fit how you work.A business systems consultant who builds the fix.

Works out how your business actually runs, finds where the software and the process are fighting each other, and fixes it - by recommending the right product, connecting the systems you already have, or building something where nothing on the market fits. The good ones also implement it. A consultant who only produces a recommendation leaves you holding a document and the same problem.

They overlap. A business systems analyst usually sits inside a company's IT team, documenting requirements for a system someone else will build or configure. A business systems consultant is brought in from outside to diagnose the whole operation and, here at least, to build or implement the fix as well. The difference that matters to you is whether the person you hire is accountable for the result or only for the specification.

It covers the same ground. A business process consultant or operations consultant maps and fixes how the work flows; an ERP consultant usually implements one large system. I do the mapping first, then decide with you whether the fix is better use of what you have, a product to buy - sometimes that is an ERP - or something built. Nothing here is resold, so the recommendation is not tied to a licence.

Usually the second, and I'll tell you so in the first conversation. Most businesses need their existing tools connected properly and two or three processes automated - a smaller, cheaper job. Custom is the answer when no product fits how you work, and just as often that is a platform doing far more than you need rather than too little.

Whatever you already run. Xero is in almost every stack and is usually the first thing connected, then job management, CRM, payroll, POS and inventory. Most have a usable API; where one genuinely does not, I tell you before you spend anything. If the real problem is seeing the numbers in one place, start with a connected dashboard rather than a systems project.

Sometimes. The tiling contractor on this page was on simPRO: a capable product that did a great deal they had no use for, and never the things they needed the way they wanted. Before going custom, check whether a different off-the-shelf product fits - that is cheaper, and I'll say so. Custom is the answer when none of them match how you run.

No published price, because connecting two systems and building a platform are not the same product. It starts with a conversation about what you run and where the friction is, then a scoped quote. The useful comparison is usually not against zero, it is against the per-seat subscriptions and the leaked hours the current setup is already costing you.

Yes - the code, the database and the logic of how your business works. Handed over, not licensed back. No vendor deciding at renewal time what your business is allowed to do next year.

Yes, and it suits smaller businesses better than its reputation suggests. Custom software earned its price tag in a different decade; the tooling has changed what a small experienced team can ship. The businesses that gain most are often ones that never thought of themselves as big enough to need a systems consultant at all.

Yes. Reviewing and connecting systems is mostly remote work, so clients are Australia-wide. LINK is in Fortitude Valley, and Brisbane clients get the mapping sessions in person where they help.