Written from running it, not reading about it.
Practical writing on culture, engagement, leadership and retention. Everything here has been tested on LINK's own team before it was ever recommended to anyone else.
Engagement · 9 min read
Employee engagement strategies that survive contact with a Monday
Most engagement strategies are a list of activities. The ones that work are a small number of systems attached to a number you watch. Here is the difference, and the 90-day version.
Culture repair · 8 min read
How to fix a toxic workplace culture, when you are the one who has to fix it
Toxic cultures are not caused by toxic people as often as people think. They are caused by tolerated behaviour. Here is the repair sequence, in order, including the part most leaders skip.
Culture · 8 min read
How to improve workplace culture, starting with what it actually is
Culture is not the values on the wall or the fruit in the kitchen. It is the set of behaviours your business rewards, tolerates and punishes. Change those and the culture changes.
Measurement · 7 min read
The day our engagement score fell from 8.6 to 7.8
For years I thought our culture was unbeatable. I was also flying in the dark. Here is what changed when we started measuring it, including the drop that told us something was broken.
Retention · 8 min read
What actually keeps people: respect, empowerment and growth
Quiet quitting is not a new condition. It is what disengagement has always looked like. Here is what actually holds people, and the three assets that prove your culture is real.
More of this is on the way, and the book is where it is heading.
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